IT Service Plans & Details


FEATURES

COMPARE PLAN FEATURES

Service Level

Severity 1: Critical

Severity 2: Moderate

Severity 3: Minor

# of Support Requests/month

Managed Backup and Recovery - 1st server

Managed Network

Managed Cloud Services 

Managed Web Protection  

Managed Anti-virus 

Managed Anti-malware 

Email Security and Continuity  

Asset Tracking 

Application Control

Risk Intelligence - Monitoring

Mobile Device Management

Risk Intelligence Assessment

Additional Backup - Server

Additional Cloud Storage

Workstation Backup and Recovery

Work From Anywhere Connectivity

Platinum

Unlimited Email/Phone/On-site Support 24/7 + Holidays

15 Minutes

1 Hour

Same Day

Unlimited

Optional

Optional

Optional

GOLD

Email/Phone/On-site Suppoort 24/5

30 Minutes

2 Hours

1 Business Day

30

Optional

Optional

Optional

Optional

SILVER

Email/Phone/On-site Support 8-5/5

2 Hours

8 Hours

2 Business Days

15

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

BRONZE

Pay per Incident Email/Phone/On-site Support

4 Hours

8 Hours

2 Business Days

Pay Per Incident

Optional